TDM PBX Monitoring

Key Features

• Convenience of silencing an alarm as needed with our 'Snooze' feature, ensuring clear communication of urgent alarms.
• Minimal customer infrastructure required since communication is done via phone line or secure Internet connection.
• Flexibility to define important alarms per customer, per equipment to ensure urgent alarms are not diluted by overwhelming number of non-urgent alarms.
• Simple Tracking/Dispatching view.
• A built-in ticketing system, tracking information such as who alarms are assigned to, date and time of the alarm, occurrences and actions taken for the alarm.
• Flexibility to assign technicians to various shifts by company and site. Tailor the procedure to the way you operate.
• Manage multiple customers with multiple sites with ease.
• "Multipoint solution monitoring", ensuring a very reliable solution.
• Enjoy multilevel reporting along with informative management report to help optimize efforts.
• Flexible user security structure.
• Web based interface for both administrators and users.
• Full activity log to assist in determining source of problems.

Supporting:

• Nortel Meridian 1 platforms
• Nortel CS1000 Succession
• Nortel BCM
• Nortel Contact Center 6.0
• Coming soon...Avaya and Cisco

Diagram of Vigilant Monitoring