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Unified Communications

White Label Solutions is ready to assist your company with a Unified Communications Strategy across Canada!

Many Canadian businesses are maintaining telephony systems that are approaching end-of-life and are looking for a solid business reason to enter into the next evolution of communications.

Unified Communications is a systems-based approach to unifying telephony, instant messaging, presence, and conferencing.

Presence is key term when controlling the multiple form of real time and non real time forms of communication. Capabilities to provide custom information and additional details about a users status enables real time communications. This information can be presented differently to different users, depending on what the subject of the information allows.

Unified communications is very useful for knowledge workers, information workers, and service workers alike, many of whom may cross the lines between the three sectors on a daily or hourly basis, depending on the task and the client.

With an increasingly mobile workforce, businesses and work groups are rarely centralized in one location. Unified communications facilitates this on-the-go, always-available style of communication that help individuals and workgroups communicate efficiently.

Advances in communications hardware and software, coupled with improvements in network bandwidth and reliability, have given rise to new unified communications (UC) platforms that offer firms a wealth of new collaborative opportunities.

Unified Communications allows an individual to send a message on one medium and receive on another. It should be possible to easily transfer any activity or message to another medium. For example, one can receive a voice mail message and choose to access it through email or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media.

This "business process" approach to integrating UC functionality can result in bottom line benefits that are an order of magnitude greater than those achievable by personal productivity methods alone.