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TDM PBX Monitoring

Key Features

  • Convenience of silencing an alarm as needed with our 'Snooze' feature, ensuring clear communication of urgent alarms.
  • Minimal customer infrastructure required since communication is done via phone line or secure Internet connection.
  • Flexibility to define important alarms per customer, per equipment to ensure urgent alarms are not diluted by overwhelming number of non-urgent alarms.
  • Simple Tracking/Dispatching view.
  • A built-in ticketing system, tracking information such as who alarms are assigned to, date and time of the alarm, occurrences and actions taken for the alarm.
  • Flexibility to assign technicians to various shifts by company and site. Tailor the procedure to the way you operate.
  • Manage multiple customers with multiple sites with ease.
  • "Multipoint solution monitoring", ensuring a very reliable solution.
  • Enjoy multilevel reporting along with informative management report to help optimize efforts.
  • Flexible user security structure.
  • Web based interface for both administrators and users.
  • Full activity log to assist in determining source of problems.


  • Nortel Meridian 1 platforms
  • Nortel CS1000 Succession
  • Nortel BCM
  • Nortel Contact Center 6.0
  • Coming soon...Avaya and Cisco

Diagram of Vigilant Monitoring

Vigilant Monitoring